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Supervisory Skills: The Front End

  • Blanchard, K. Carew, D., and Parisi-Carew, E. (1991). The One-Minute Manager Builds High-Performance Teams. William Morrow.
  • Cole, M. (1999). Become the Leader Followers Want to Follow. Supervision, 60(12), 9-11.
  • Hull, W.W. (1999). Passing the Buck vs. Making an Assignment. Supervision, 60(3), 6-7.
  • Middleman, R. R., and Rhodes, G.B. (1985). Competent Supervision : making imaginative judgments. Englewood Cliffs, N.J. Prentice-Hall.
  • Weiss, W.H. (2000). The Art of Delegating. Supervision, 61(9), 3-5.

Supervisory Skills: Training/Coaching/Teaching/Mentoring

  • Cousins, R.B. (2000). Active Listening Is More Than Just Hearing. Supervision, 61(9), 14-15.
  • Lindo, D. (1999). Will You Ever Get It Right? Supervision, 60(12), 6-8.
  • Ramsey, R.D. (1999). Do You Have What It Takes To Be A Mentor? Supervision, 60(3), 3-5.
  • Shea, and Gordon. (1995). Can a Supervisor Mentor? Supervision, 56(11), 3.

Supervisory Skills: Supportive Communication

  • Fracaro, K. (2001). Empathy: A Potent Management Tool. Supervision, 61(3), 10-13.
  • Fracaro, K. (2001). Two Ears and One Mouth. Supervision, 62,(2) 3-5.
  • O'Neil, M.A. (2000). How to Implement Relationship Management Strategies. Supervision, 61(7), 3-4.
  • Pollan, S.M. (1996). What to Say to Get What You Want in 101 of Life's Toughest Situations. New York. Macmillan.
  • Pollock, T. (2000). Sharpening Your Dialogue Skills. Supervision, 61(8), 13-15.
  • Tannen, D. (1994). Talking From 9-5: How Women's and Men's Conversational Styles Affect Who Gets Hears, Who Gets Credit, and What Gets Done at Work. New York. W. Morrow.
  • Whetten, D. and Cameron, K. (2001) Developing Management Skills (5th ed.). Upper Saddle River, NJ. Prentice Hall.

Supervisory Skills: Working with Workers (and others) with Strong Opinions

  • Grassell, and Milt (1989). How to Supervise Difficult Employees. Supervision, 50(7). 3.
  • Pulich, M.A. (1989). Revitalizing an Employee's Job Interest. Supervisory Management, 34(3). 3.
  • Solomon, M. (1990). Working With Difficult People. Paramus, NJ. Prentice Hall.
  • Stone, D., Patton, B., and Heen, S. (1999). Difficult Conversations. New York. Viking.
  • When Managing Gets Tough (1992). Black Enterprise, 22(8). 63.
  • Whetten, D. and Cameron, K. (2001). Developing Management Skills (5th ed.). Upper Saddle River, NJ. Prentice Hall.
  • Woodruff, M.J. (1992). Understanding & Supervising the Twentysomethings. Supervision, 53(4). 10.

Supervisory Skills: Decision Making/Problem Solving

  • Adams, J. (1986). The Care of Feeding of Ideas. Reading, MA. Addison Wesley.
  • Buhler, P.M. (2001). Decision-Making: A Key to Successful Management. Supervision, 62(2). 13-15.
  • DeBono, E. (1985). Six Thinking Hats. Boston. Little Brown.
  • Pollock, T. (2000). A Personal File of Stimulating Ideas, little-known Facts, and Daily Problem Solves. Supervision, 6(1), 16-18.
  • Smith, P. (1994). Creating Workplaces Where People Can Think (1st ed.). San Francisco, CA. Jossey-Bass.
  • Simon, H., Smithburg, D., and Thompson, V. (1991). Public Administration. New Jersey. Transaction Books.
  • Tropman, J. (1998). Managing Ideas in the Creating Organization. Westport, CT. Quorum.
  • Tropman, J. (1996). Making Meetings Work. Thousand Oaks, CA. Sage.
  • Ward, T.B. (1995). Creativity and the Mind: Discovering the Genius Within. New York. Plenum Press.

Supervisory Skills: The Back End

  • Rotarius, T., and Liberman, A. (2000). Objective Employee Assessments-Establishing a Balance Among Supervisory Evaluation. The Health Care Manager, 18(4). 1-6.
  • Whetten, D. and Cameron, K. (2001). Developing Management Skills (5th ed.). Upper Saddle River, NJ. Prentice Hall.

Supervisory Skills: Management of Self

  • McGhee, P. (2000). The Key to Stress Management, Retention, & Profitablity? More Workplace Fun. HR Focus, 77(9). 5-6.
  • Parachin, V.M. (1999). Seven Secrets for Self-Motivation. Supervision, 60(1). 3-5.
  • Ramsey, R.D. (2000). 15 Time Wasters for Supervisors. Supervision, 61(6). 10-12.
  • Whetten, D. and Cameron, K. (2001). Developing Management Skills (5th ed.). Upper Saddle River, NJ. Prentice Hall.